Shipping Policy

Tengaikoko is the retailer and the seller of record. You buy from us at one all-in price, and delivery to Harare is included. Pickup is at the Harare collection point. We'll confirm the address and opening hours before your order is ready. Bring your order number and photo ID. We inspect and pack your order. You can follow every step on the Track order page.

You can send an order to family in Zimbabwe. You pay us. They collect it at the Harare collection point, or they receive the door delivery. There is no extra fee. The price stays the one all-inclusive price.

• In-stock items arrive in Harare in 7–14 business days.
• Large items and special orders arrive in Harare in 14–28 business days.
• These are the windows Tengaikoko promises. They are estimates, not guarantees.

Customs inspections and public holidays can add time. We tell you if your order is delayed.

The price you pay us is one all-in delivered price. Estimated Zimbabwe customs duty and VAT are included in that price, not charged as a separate line. If ZIMRA assesses a materially different amount we will contact you before release.

Lithium batteries, power stations and similar goods need special handling. That handling stays inside the one all-inclusive price. They do not ship as a separate order and they do not add a second charge. Phones and radios must meet POTRAZ type-approval rules. Some items we do not sell or deliver at all. See section 5 of our Terms.

Pickup is at the Harare collection point. We'll confirm the address and opening hours before your order is ready. Bring your order number and photo ID.

We hold a pickup order free of charge for up to 30 calendar days after it is ready to collect. After the free period, Tengaikoko charges $1.00 per package per day, capped at $30.00 per package in total. This fee applies only to a pickup order that is not collected within the free period, or after a door-delivery attempt fails and the order is still with us. A completed door delivery does not incur this fee. The full rule is in section 6 of our Terms.

Every unit is checked before it ships. We keep photos, the IMEI and the battery health from that check.

If a unit is dead on arrival, tell us within 7 days of handover (delivery or collection) through Support or WhatsApp +1 (771) 222-2695. We first repair it at a trusted Harare repair partner, at our cost. If it cannot be repaired, we swap it for a like-for-like unit from stock. A refund happens only after the unit is returned.

Drops, liquid damage and physical damage are excluded. There is no fee for you. This is all-inclusive. The full rule is in section 7 of our Terms.

Transit protection details are confirmed at checkout. If your parcel arrives damaged, report it within 7 days of delivery with photos via Support or WhatsApp +1 (771) 222-2695, and see our Returns policy.